Privacy Policy

We collect the following types of information.

Information you give us:

• Name, phone number and email, when you submit the contact form
• Suburb, service requested, urgency and any message details you provide in the contact form
• Any other information you give us when you contact us by phone

Information collected automatically:

• Cookies and usage data, including page views, time on page and scroll depth
• Device information, including browser, operating system, IP address and screen resolution
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call-tracking provider when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms, if you arrived via a paid ad

We do not knowingly collect sensitive information such as health records, financial account details or government identifiers through this website. If you choose to include this kind of detail in a free-text message, it is treated with the same care as any other personal information described in this policy.

We use the information we collect for specific purposes only:

• To respond to your contact form submission or phone call
• To book and complete air conditioning work for your property
• To provide workmanship guarantee service or follow-up if you become a customer
• To improve the website and understand which pages help visitors, using Google Analytics
• To attribute marketing channels, using call tracking and Google Tag Manager
• To comply with legal obligations, including tax records and licence reporting

We do not use your information to make automated decisions that have a legal or similarly significant effect on you. A real person on our team reviews every contact form submission and phone enquiry before any work is booked or quoted.

If you become a customer, we may occasionally contact you about servicing reminders or similar updates relevant to work we have completed for you. We do not sell or rent your details to third-party marketers, and you can ask us to stop this kind of contact at any time by calling us or replying to any message we send.

We share data with a small number of trusted service providers who help us run this website and business:

• Cloudflare hosts the website and protects it from malicious traffic. Processing occurs in the United States, with a global edge network. See Cloudflare's privacy policy at cloudflare.com/privacypolicy.
• Google Analytics 4 and Google Tag Manager help us understand how the website is used. Processing occurs in the United States. See Google's privacy policy at policies.google.com/privacy.
• Our call-tracking provider tracks which marketing channel a phone call came from. Processing occurs in Australia.
• Our lead-management system receives contact form submissions so we can respond to your enquiry.

We do not sell your personal information to third parties, and we do not share it with any advertising network beyond the analytics and call-tracking tools listed above.

Some of the service providers listed above, specifically Cloudflare, Google Analytics and Google Tag Manager, process data on servers located outside Australia, principally in the United States. Where your information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles, including relying on these providers' own published privacy and security commitments.

This website uses cookies, small text files stored on your device, to support analytics and tag management. Cookies help us understand how visitors use the site, which pages are useful, and where people run into trouble, so we can improve it over time. Cookies set through this site do not identify you by name, only by a device or session identifier. You can disable cookies in your browser settings at any time, though some features of the site may not work as intended if you do. Most browsers include instructions for managing or blocking cookies in their help or settings menu.

• Contact form submissions: retained for 7 years, in line with Australian business record-keeping obligations
• Customer records for booked work: retained for 7 years
• Analytics data: retained per Google Analytics default retention periods, currently 14 months
• Call recordings, if any are made: retained for 12 months, unless needed for an ongoing dispute

Under the Australian Privacy Principles, you have the following rights:

• Access: you can ask what personal data we hold about you
• Correction: you can ask us to correct inaccurate or out-of-date data
• Deletion: you can ask us to delete your data, subject to legal record-keeping requirements
• Complaints: you can raise a complaint with us first. If it remains unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, contact us using the details at the bottom of this page. We will respond within a reasonable time, generally within 30 days, and we may need to verify your identity before releasing or changing any information to protect it from unauthorised access.

We take reasonable steps to protect the personal information we hold, including serving the website over HTTPS, using Cloudflare's security infrastructure, and restricting access to our lead-management system to authorised staff only. Staff access to customer information is limited to what is needed to respond to your enquiry or complete booked work. No method of transmission or storage is completely secure, but we work to keep your data safe using industry-standard practices appropriate to the size of our business. If we become aware of a data breach likely to result in serious harm, we will take steps consistent with our obligations under the Privacy Act, including notifying affected individuals and the OAIC where required.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. If a parent or guardian believes their child has submitted personal information to us, please contact us using the details below and we will remove it.

We may update this Privacy Policy from time to time, for example if we start using a new service provider or if our legal obligations change. Any changes will be reflected on this page with a new "last updated" date. We encourage you to review this page occasionally if you have ongoing dealings with us. Your continued use of this website after an update constitutes acceptance of the updated policy.

This Privacy Policy covers airconditioningmaudsland.com.au. It does not cover any third-party website you may reach by following a link from this site, including manufacturer brand pages or government and regulator websites referenced in our content. Those websites have their own privacy policies, and we recommend reading them before providing any personal information.

• Business: Air Conditioning Maudsland
• Operating under: a fully licensed, insured and ARC-certified air conditioning business, Lic #83326, ARC #L160535
• Phone: (07) 5661 9525
• Website: airconditioningmaudsland.com.au
• Written enquiries: please use our contact form or call us directly, as this business does not currently publish a separate email address or postal address for privacy enquiries